• On long-distance allenatore tickets purchased at Pesa tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the buono office.

How do I register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private distretto) Onesto see account movements, apice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Preciso do this, go preciso the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be chances casino kelowna download dell’app ed-mailed onesto you, and you can then log on and carry out most operations. Registration is per card (not per user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out strada the Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys I have made?

Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Settore of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can I vertice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Indivis public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren scontrino machines and biglietto offices.
• Automatic sommita-up machines at the pullman stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Allee of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, coraggio the private reparto of the website, providing you are verso registered user.

How much credit can I load onto my card?

You can primo posto up from �5 onesto a maximum of �300, in multiples of �5. For on-line operations the maximum sommita-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and vertice-ups made after h take an supplementare day onesto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Pesa buono offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.